Question 1

What payment methods do you accept?

Accepted Answer

AI HomeDesign processes all orders via Stripe, so all you need is a credit card, and you're good to go! Your payment information is kept secure through industry-standard encryption methods to protect your privacy and financial data.

Question 2

Can I customize a plan to suit specific needs?

Accepted Answer

Sure. When deciding on a subscription plan, if you select the Business tab, you will be able to opt for a custom paid plan and contact us there so that we can discuss your needs and the details of your required plan.

Question 3

What happens to my remaining credits at the end of each month?

Accepted Answer

If you're subscribed to a yearly plan, your remaining credits will roll over to the next month. The same is true if you have monthly Enterprise plans.

Question 4

What happens if I run out of credits before the end of the month?

Accepted Answer

You have the option to upgrade your account or purchase "Photo Packs" to add extra photos to your current plan.

Question 5

After subscribing to a yearly plan, will I receive all my credits at once?

Accepted Answer

You will receive your credits on a monthly basis. This approach aligns with the long-term nature of your subscription.

Question 6

Can I cancel auto-renewal?

Accepted Answer

Yes. You’re able to cancel your auto-renewal without any change to your current subscription plan. Remember that auto-renewal cancels after the plan expires. Cancellation is available for both monthly and yearly plans. To cancel your account, simply click on the three dots next to your username and click on “Billing.” There, you can find the “Cancel Auto-Renewal” button next to “Change Payment Method.”

Question 7

Can I switch between pricing plans at any time?

Accepted Answer

Yes, you can do that whether your current plan has expired or not. You can both upgrade and downgrade your subscription plans based on your needs at the time.

Question 8

Can I receive a full refund?

Accepted Answer

Yes. Within the first 7 days of your first purchase date, you can cancel your subscription and receive a full refund. However, if you have generated/regenerated more than 4 times, you can merely cancel your subscription and will not receive a full refund. This applies to both monthly and yearly plans.

"Human Virtual Staging" users can request a full refund within 48 hours after the order delivery. Also, refunds are only available if you have not requested more than one revision. Keep in mind, that in case of an issued refund, commercial use of the result images is not permitted.

Question 9

What kind of photos does AI HomeDesign support?

Accepted Answer

All our AI services accept JPG, JPEG, PNG, WEBP, and HEIC (RAW) images with a maximum file size of 50 MB.

Question 10

Where can I contact AI HomeDesign for issues or questions?

Accepted Answer

If you have any questions or feedback, feel free to contact support[at]aihomedesign.com

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